❓ Frequently Asked Questions
Answers to all your questions about db567
Whatever questions you have about live casino, depositing money, account management, and identity verification — you'll find all the answers on this page.
Welcome to db567. This FAQ page has been put together so that Bangladeshi players can find clear and easy-to-understand answers to the questions they commonly encounter while using the platform. From live casino tables to depositing via bKash or Nagad, from creating an account to KYC verification — every topic is covered in detail below. If a question is not on the list, our support team is always ready to help.
db567 FAQ
The most frequently asked questions are organized into four categories below. Click on any question to see the detailed answer.
Live Casino
Yes, db567's live casino is fully optimized for mobile. You can join live dealer tables through your browser on both Android and iOS devices. No separate app download is needed. Just make sure your internet connection is stable, as live streaming requires a good connection.
db567's live casino offers tables across a range of limits — there are tables for those who want to start with small bets, as well as separate tables for those who prefer higher stakes. The table limits are shown on screen before you enter each game lobby, so it's easy to choose a table that fits your budget.
Baccarat is a simple card game where you place a bet on one of three options — Player, Banker, or Tie. The dealer deals two cards to each side. The side whose points are closest to 9 wins. 10s and face cards are worth zero. Because of its straightforward rules, it is very popular among new players.
Yes, it's completely live. A real dealer runs the game from a professional studio and that video streams directly to your screen. You place bets in real time, the dealer handles the cards or chips, and results are displayed instantly. It gives a far more realistic and trustworthy experience than computer-generated games.
How to Deposit Money
Deposits usually appear within a few minutes. If your balance hasn't updated after a long time, first note down the transaction ID or number from your mobile wallet (bKash, Nagad, Rocket, or Upay). Then contact the db567 support team via live chat or email with that information. Having the transaction details will allow us to resolve the issue quickly.
Depositing with Nagad at db567 is very simple. Go to the cashier page and select Nagad under the deposit options. Make the payment from your Nagad app to the designated merchant number and enter the reference number. The minimum deposit amount is ৳200. Once the payment is confirmed, your account balance will be updated automatically.
db567 currently supports Bangladesh's four most popular mobile wallets — bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is the same for all methods — starting from just ৳200.
The minimum deposit at db567 is just ৳200 — and this applies to all payment methods. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 1 hour. You can start with a small budget and build up your experience gradually.
Yes! db567 offers a 120% welcome bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. Before withdrawing the bonus, you only need to wager 15 times the bonus amount — meaning for a ৳1,200 bonus you need to place a total of ৳18,000 in bets.
Account & Login
Usernames must generally be created using a combination of letters and numbers, and a name that is already in use cannot be registered. For passwords, use a mix of uppercase letters, lowercase letters, numbers, and special characters for security. It is advised not to use easily guessable passwords (such as your year of birth). Change your password regularly to stay safe.
No, only one account per player is allowed. Creating multiple accounts for the same person goes against db567's rules and may result in all such accounts being permanently closed. If you cannot access your existing account for any reason, please contact the support team.
Click the "Forgot your password?" link on the login page and enter your registered email or phone number. Recovery instructions will be sent to you. If you still have trouble with that method, contact us directly via live chat or by emailing [email protected] to verify your identity — the support team will help you recover your account.
On a new device, simply go to the db567 website and log in with your username and password as usual — no extra steps required. However, for security purposes a verification message may be sent when you log in from a new device. If you notice any suspicious activity, change your password promptly to protect your account.
To update personal information, you will need to contact the support team directly, as changes to identity-linked details are restricted for security reasons. Submit your request via live chat or email and have identity verification documents ready if needed.
Identity Verification (KYC)
Yes, your personal documents are completely secure. db567 follows SSL encryption and strict data protection policies. No documents collected during the verification process are shared with third parties and they are used solely for the purpose of identity confirmation. You can read our privacy policy for more details.
KYC verification may be requested the first time you withdraw a significant amount, or if any unusual activity is detected on your account. It is also important for the player's own protection — to ensure that no one else can use your information. Having your documents ready in advance will speed up the process.
The reason for a rejection is usually communicated by email — for example, the image was unclear, the document was expired, or the name did not match. Read the rejection message, fix the indicated issue, and resubmit with new, clear images. If you are unsure about anything, the support team on live chat will guide you through the steps.
Identity verification (KYC) is a standard security measure primarily aimed at preventing fraud and illegal activity. It confirms that the account is being operated by its genuine owner. It becomes necessary in certain situations, and the process keeps both your funds and personal information protected.
Yes, this is very important. The name registered on your db567 account must exactly match the name registered on your mobile wallet (bKash, Nagad, Rocket, or Upay). A name mismatch can cause problems during payment verification and may result in withdrawals being held. So make sure you use the correct name when registering.
Still have questions?
We're ready to help
db567's support team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat
For instant help,
open live chat on the site
open live chat on the site
Email
[email protected]
For detailed questions
For detailed questions