db567's Privacy Policy
Your personal information is completely safe with us — we are committed to protecting your privacy through SSL encryption and strict data security practices.
1. Introduction
This privacy policy ("Policy") is issued on behalf of the db567 platform ("we", "our", "platform"). When you use db567's website or services, you agree to the terms of this Policy. We believe your personal information belongs to you — so we take the utmost care in how we collect, store, and use it.
db567 provides a safe and reliable online gaming environment for players in Bangladesh. Protecting your information is a fundamental responsibility for us. This Policy will explain in detail what information we collect, why we collect it, how we use it, and how we protect your rights.
If this Policy changes, we will notify you through a notice on the platform. If you continue using the service after a revised Policy is published, you will be considered to have accepted the new Policy.
2. What Information We Collect
db567 may collect the following types of information for the purpose of providing services, ensuring security, and improving the user experience:
Identity & Account Information
Name, date of birth, mobile number, and other identity details provided when creating an account. This information is essential for age verification.
Financial Transaction Information
Deposit and withdrawal amounts, and identifying details of the payment method used (bKash, Nagad, Rocket, Upay). We do not store full account numbers or PINs.
Device & Technical Information
IP address, browser type and version, device operating system, and screen resolution. This information is used for security and site optimisation.
Gaming Activity Information
Play history, bet amounts, and win/loss records. This information is used to enforce responsible gaming policies and prevent fraud.
Location Information
Approximate geographic location based on IP address. This is primarily used to determine service availability.
Communication Information
Messages you send to the support team via live chat or email may be stored for quality assurance and dispute resolution purposes.
3. How We Collect Information
db567 collects information in the following ways:
- Information you provide directly during account registration and the login process.
- Transaction-related information sent automatically during payment transactions.
- Technical information collected through cookies and similar technologies while browsing the website.
- Information provided when contacting us via support chat or email.
- Information received from third-party verification services as part of our fraud prevention measures.
We do not collect any sensitive personal information (such as religious beliefs, political opinions, or medical history).
4. Purpose of Using Information
Collected information is used only for the following legitimate purposes:
- Account management: Creating, verifying, and managing your account, and confirming your identity.
- Service delivery: Providing gaming services, bonuses, promotions, and customer support.
- Financial transactions: Processing deposits and withdrawals and ensuring transaction security.
- Security & fraud prevention: Preventing unauthorised access, fraudulent activity, and money laundering.
- Responsible gaming: Identifying players at risk of addiction and providing necessary support.
- Legal compliance: Complying with applicable laws and regulations.
- Service improvement: Analysing user experience and improving the quality of the platform.
- Communications: Sending important policy updates, security alerts, or account-related notifications.
5. Sharing Information with Third Parties
db567 never sells, leases, or transfers your personal information for commercial purposes. However, information may be shared with third parties in the following limited cases:
Service Provider Partners
Trusted third parties that assist with payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. They use your information only for contracted work and follow the same protection standards.
Legal & Regulatory Authorities
With authorities that are competent to fulfil legal obligations, comply with court orders, or investigate fraud and illegal activity. In such cases, we provide only the minimum information required.
Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer. In such circumstances, you will be notified in advance and the new entity will be required to comply with this Policy.
With Your Consent
If we wish to share information with a third party outside the cases above, we will always obtain your explicit prior consent.
6. Cookie Policy
Cookies are small text files stored on your device that improve your website browsing experience. db567 uses the following types of cookies:
- Essential cookies: For maintaining login sessions and ensuring security. The platform cannot function properly without them.
- Functional cookies: To remember your preferences and settings (such as language selection).
- Analytical cookies: To analyse site traffic and usage patterns, which helps us improve our services.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.
7. Data Retention Period
db567 retains your information only for as long as necessary. The retention period depends on the following factors:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, information may be kept for a set period to meet legal obligations, resolve disputes, or investigate potential fraudulent activity.
- Financial transaction information: May be retained for an extended period in accordance with legal requirements.
- Technical logs: Automatically deleted after a set period following security analysis.
8. Data Security Measures
db567 employs industry-standard technical and organisational measures to keep your information secure:
- SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
- Access controls: Only authorised staff can access personal information, and only on a need-to-know basis.
- Secure data storage: Stored data is encrypted and held in a secure environment.
- Regular security reviews: Regular security assessments are conducted to identify and address vulnerabilities.
- Staff training: Staff receive regular training on data protection.
- Incident response plan: A defined plan is in place for a swift and effective response in the event of a data breach.
No system is 100% secure, but we make every effort to protect your information. Not sharing your password and login details with anyone and using a strong password are also important steps for your own security.
9. Your Rights
As a db567 user, you have the following rights over your own information:
Right to Access
You have the right to request information about what data we hold about you and how we use it.
Right to Rectification
You can request the correction of any inaccurate or incomplete information we hold about you.
Right to Erasure
In certain circumstances, you can request that your information be deleted, unless a legal obligation requires us to retain it.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted.
Right to Object
You have the right to object to your information being used for specific purposes.
Right to Data Portability
You can request to receive your own information in a structured, machine-readable format.
To exercise these rights, please contact our support team. We will process your request as promptly as possible. However, legal obligations may mean that deletion of certain information is not possible in some cases.
10. Protection of Minors
db567 is a service for adults (21+). We do not knowingly collect or process the information of anyone under the age of 21. If we become aware that a minor has created an account, we will:
- Immediately close the account in question.
- Delete all collected information beyond what is required by legal obligation.
- Notify the relevant authorities if necessary.
If a parent or guardian suspects their child has opened an account on db567, please contact our support team immediately.
11. International Data Transfers
Your information is primarily stored and processed in Bangladesh or in countries where our technical infrastructure operates. If a transfer of information to another country is required:
- We will ensure that the destination country has adequate data protection laws in place.
- The security of your information will be ensured through contractual protections.
- The same standards described in this Policy will be followed.
12. Policy Changes
db567 may update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last updated" date will change.
- For significant changes, we will notify you via a notice on the platform.
- If you continue using the service after a change, you will be considered to have accepted the new policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
13. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
Support Team
Our support team is available 24 hours a day, 7 days a week — in Bengali and English.
14. Definitions
The meaning of key terms used in this Policy:
Personal Information
Any information that can directly or indirectly identify a living individual. Name, mobile number, and IP address are examples.
Processing
Any operation performed on information — collection, storage, modification, use, transfer, or deletion.
Third Party
Any entity, person, or organization other than db567 and the user who may be involved in processing information.
Data Breach
A security incident that results in unauthorized disclosure, alteration, or destruction of personal information.